Terms of Service

These Terms of Service ("Terms") apply when you browse sonaday.com or buy from us. Please read them before you order. If anything is unclear, email us at support@sonaday.com and we'll explain.

1. Who we are

Sonaday is a trade name of Janzay LLC, a limited liability company registered in Wyoming, USA ("Sonaday", "we", "us", "our").

• Address: [[BUSINESS_ADDRESS]]
• Email: support@sonaday.com
• Registration: [[COMPANY_REGISTRATION]]

When we say "you", we mean the person using our site or placing an order.

2. Who can order

You must be at least 18, or the age of majority where you live, to place an order. By ordering you confirm that the information you give us, including your shipping address, is accurate.

3. Orders and acceptance

When you place an order, you're making an offer to buy. We accept it when we email you your order confirmation. We may refuse or cancel an order before production, for example if a product is unavailable, if there's an obvious pricing error, or if your content breaks our Content & IP Policy. If we cancel, we refund everything you paid.

4. Prices, currency and taxes

• Prices are shown in US dollars (USD) unless the site shows another currency at checkout.
• Shipping costs and any taxes are shown at checkout before you pay.
• For customers in the European Union and the United Kingdom, prices are shown including VAT.
• Import duties or taxes may apply in some destinations outside these regions. See our Shipping Policy.

5. Payment

Payments are processed by our payment providers, such as Shopify Payments or Airwallex. We never see or store your full card number. Your payment provider may run its own checks, and its own terms apply to the payment itself.

6. Personalized products

Every Sonaday item is made to order using the text, photos and choices you give us.

• You are responsible for what you type and upload. Please check names, dates, spelling and photos carefully.
• You approve your design before you pay. The preview shows your design as it will be printed. At checkout, you confirm that you've checked the names, dates, spelling and photos. That confirmation is your approval.
• Free changes and cancellation for 4 hours. For 4 hours after you pay, you can change anything for free, or cancel your order for a full refund. Reply to your order confirmation email or write to support@sonaday.com.
• Then we start printing. After those 4 hours, your order goes into production automatically and can't be changed or cancelled. If you open the AI Studio, your order waits for you instead (see section 9).
• What you approved is what we print. Spelling, dates and photos are printed exactly as shown in the design you approved.
• Embroidered products are text-only, using a fixed set of fonts. Photos can't be uploaded on them.
• Colours on screen can look slightly different from printed colours, and print placement can vary slightly. This is normal for made-to-order products and isn't a defect.

7. Your content and the licence you give us

"Your content" means the photos, text, prompts and other material you upload or type.

• You confirm that you own your content, or have permission from the owner (including anyone shown in a photo, where needed) to use it this way.
• You keep all rights in your content.
• You give us a limited, non-exclusive, worldwide, royalty-free licence to use your content only to make, preview, deliver and support your order, including sending it to our production partner and, if you use the AI Studio, to the AI models that edit your photo.
• We won't use your content for anything else, such as advertising or showing it on our site, without asking you separately and getting your permission.
• We delete uploaded photos and AI images as described in our Privacy Policy.

8. Content rules and our right to refuse

You must not upload or ask us to print content that infringes anyone's rights or that is illegal, hateful, sexual, harassing or otherwise not allowed under our Content & IP Policy. That includes photos of celebrities, brand logos, copyrighted characters and other people's artwork.

We check uploads and may refuse or cancel any order that we believe breaks these rules. If we refuse an order, we refund what you paid for it.

9. AI Studio

The AI Studio is an optional feature that opens after you pay. Our AI Features Notice explains it in full. In short:

• It uses third-party AI image models to edit your photo from your prompt. Results vary and may not match what you imagined.
• AI only edits the photo layer. Names and dates are set by our editor from the text you typed.
• Your original photo is always available, and you choose which version gets printed.
• If you open the AI Studio within 4 hours of paying, your order waits while you use it, for up to 48 hours. You can still change anything or cancel for a full refund while it's open. If you don't choose a version within 48 hours, we print your original design.
• Your order comes with AI credit (about $1 of usage). Credit has no cash value, can't be transferred, expires when your order goes into production, and isn't refundable on its own.
• Prompts and results are moderated and must follow our content rules.

10. Production, shipping and risk

Items are printed on demand by our production partner and shipped to the address you give us. Production and delivery times are estimates, not guarantees. See our Shipping Policy. Risk of loss passes to you when the item is delivered to you or to the person you sent it to.

11. Refunds and problems with your order

Because every item is personalized, we can't accept returns or exchanges for size, colour or change of mind. If your item arrives damaged, misprinted or wrong, or never arrives, we'll put it right. Our Refund & Returns Policy explains how.

EU and UK customers: personalized goods made to your specifications are an exception to the 14-day right of withdrawal (Directive 2011/83/EU, Article 16(c), and the UK Consumer Contracts Regulations 2013, regulation 28(1)(b)). Your statutory rights for faulty goods are not affected.

12. Our intellectual property

Our designs, templates, illustrations, fonts we license, software, the Sonaday name and logo, and the content of this site belong to us or our licensors. Buying a product gives you the item itself, not the rights in our designs. You may not copy, resell or reproduce our designs without our written permission.

13. Disclaimers

We work hard to keep the site accurate and working, but we provide it "as is". To the extent the law allows, we don't promise that the site will always be available or free of errors.

14. Limitation of liability

Nothing in these Terms limits or excludes your statutory rights as a consumer, or any liability that can't be limited by law, such as liability for death or personal injury caused by negligence, or for fraud.

Subject to that, and to the extent the law allows:

• we aren't responsible for losses that weren't reasonably foreseeable when you placed your order, or for business losses; and
• our total liability for any order is limited to the amount you paid for that order.

15. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, USA. If you're a consumer living in the European Union or the United Kingdom, you also keep the protection of the mandatory consumer laws of the country where you live, and you may bring a claim in your local courts.

If something goes wrong, please contact us first at support@sonaday.com. Most problems can be fixed quickly by email. The European Commission's Online Dispute Resolution platform closed in July 2025; EU customers can still contact a national consumer authority or alternative dispute resolution body. We are not obliged to take part in alternative dispute resolution, but we'll consider it in good faith.

16. Changes to these Terms

We may update these Terms from time to time. The version on this page when you place your order applies to that order. We'll change the "Last updated" date above when we do.

17. Contact

Janzay LLC, trading as Sonaday · [[BUSINESS_ADDRESS]] · support@sonaday.com