Shipping Policy
Last updated
The short version
- Each item takes 2–5 business days to make, then ships with tracking.
- US delivery usually takes 3–4 business days after that; international delivery 5–20.
- Shipping costs are shown at checkout, before you pay.
- Import duties or taxes may apply in some countries.
This summary is here to help. The full text below is what applies.
Everything we sell is made to order, then shipped to you or straight to the person you're surprising. Here's how long that takes and what it costs.
1. Production time
Each item is printed on demand by our production partner. Printing starts 4 hours after you pay (the time you have for free changes), or when you finish in the AI Studio if you use it. Production usually takes 2 to 5 business days. Busy periods, such as the weeks before Christmas, can take longer; we'll say so on the site when they do.
2. Delivery estimates
After production, delivery usually takes:
| Destination | Typical delivery after production |
|---|---|
| United States | 3–4 business days |
| All other destinations (including Canada, the UK, the EU, Australia and New Zealand) | 5–20 business days |
These are estimates from our production partner and carriers, not guarantees. If a date matters (a birthday, an anniversary), please order early.
3. Shipping costs
- Shipping is charged at cost. The rate for your order is shown at checkout before you pay, and depends on the products and the destination.
- We ship to most countries. Delivery estimates for your address are shown at checkout.
4. Tracking
When your order ships, we email you a tracking link. If your order contains several items, they may be made in different production facilities and arrive in separate parcels, each with its own tracking.
5. Duties and taxes
For customers in the EU and the UK, prices are shown including VAT. Outside these regions, import duties or taxes may apply in some destinations, depending on where the item ships from and local rules. These are set by customs authorities, not by us, and are paid by the recipient unless checkout says otherwise.
6. Wrong address
Please check the shipping address carefully at checkout, especially for gifts sent directly to someone else. If the address was wrong or incomplete, we'll resend once the correct address is confirmed; reshipping is at your cost. See our Refund & Returns Policy.
7. Lost or late parcels
If your order hasn't arrived, tell us within 30 days of the estimated delivery date at support@sonaday.com with your order number, and we'll resend it. We may first check with the carrier.
8. Damaged in transit
If your item arrives damaged, email us photos within 30 days of delivery and we'll reprint or refund it.
9. Where items ship from
Our production partner, Printful, has facilities in North America, Europe and elsewhere. Your items are usually made in the facility closest to the delivery address, which keeps delivery times and shipping costs down.